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What's inside
Written from what the software does today, not a roadmap.
Memberships and contracts
Plans with several billing periods, priced per period rather than per month
A discount waterfall — several discounts on one sale, applied in a defined order with a recorded result
Freeze policies: maximum days, number of uses, who is authorised to apply one, and a start date the member can choose
Transfers to another member, with the fee charged and both parties told
Upgrades mid-term, priced against what is left of the current contract
Renewals, with auto-renew as a plan default and a per-contract override
Grandfathered pricing, so a price rise applies to new members and not to existing ones
Point of sale
One cart for memberships, products, services, bundles and classes
Coupon codes and issued vouchers, with the discount unlocked per item type
Part payment, multiple methods, and refunds that reverse the contract they created
Parked carts and an abandoned-sale worklist to close what was left
ZATCA-compliant invoices, with onboarding and reporting handled
Classes, PT and the timetable
Recurring classes generated onto a timetable, with capacity per session
A waitlist that promotes the next member in order the moment someone cancels
Roster, attendance and no-show tracking
Move or call off a single session — the roster is told, not just the calendar
PT sold as session packs, drawn down as sessions are recorded, with the balance visible to the member
Trainer availability, so a booking cannot land where the trainer is not
Access control
Gate devices bound to a club and a policy
Access rules carried by the membership plan, not attached member by member
Zones, so a plan can open some doors and not others
Check-in, a live who-is-inside list, and same-day anomalies worth a look
The member portal
Book and cancel classes, and see the waitlist position
Freeze a membership from a chosen start date, within the policy
Renew, upgrade, and pay an outstanding balance
Sign agreements — versioned, so you can prove what was signed
Buy from the shop, and manage auto-renew
Light and dark themes, Arabic and English
Messaging and notifications
An event per thing worth telling a member about, routed per channel
WhatsApp templates, conversations and broadcasts
Claim and password-reset links that point at the right club's portal
Send throttling, so a system fault cannot message somebody thirty times
Reports and audit
Dashboard, analytics, membership KPIs and exports
Cohort retention, visit patterns, utilisation and at-risk members
An append-only audit trail of every write: who, what changed, when and from where
Staff, roles and clubs
Granular permissions per resource and action
Scopes: everything, only what I own, or only my club
Staff types, home clubs and club pinning
No staff member spans organizations — the boundary is enforced, not documented
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